NLP vs NLU: Whats The Difference? BMC Software Blogs NLU full form is Natural Language Understanding (NLU) is a crucial subset of Natural Language Processing (NLP) that focuses on teaching machines to comprehend and interpret human language in a meaningful way. Natural Language Understanding in AI goes beyond simply recognizing and processing text or speech;…

AI customer service for higher customer engagement Make sure the software you use has all of the features you need and matches your business. Remember to try the platform out on a free trial and see how you feel about it before committing to a subscription. This is a cloud-based CRM software that helps businesses…

NLU: What It Is & Why It Matters IVR makes a great impact on customer support teams that utilize phone systems as a channel since it can assist in mitigating support needs for agents. Hence the breadth and depth of “understanding” aimed at by a system determine both the complexity of the system (and the…

Mastering the Art of Building a Shopping Bot A Step-by-Step Guide It’s also possible to run text campaigns to promote product releases, exclusive sales, and more –with A/B testing available. According to a Yieldify Research Report, up to 75% of consumers are keen on making purchases with brands that offer personalized digital experiences. Simple product…

The Rise of Chatbots in Hospitality for Revamping the Guest Experience By Robert Reitknecht Businesses that invest in chatbot technology enable customers who are booking and managing their travel plans to have an easier and more convenient experience. Bots can offer instant and helpful support to customers who are looking to engage with your business.…